Surplus or defective stock back to the supplier — without losing the duty.
Most importers eat the duty + VAT when goods go back to Asia. They do not have to. We handle returns via re-export (no duty / VAT paid if bonded), duty drawback (refund of duty already paid on goods now leaving the EU), or supplier consignment swap — picked per scenario, with the recovery math made explicit.
If goods are still in bonded regime, re-export to the supplier skips duty and VAT entirely. Cleanest path when the defect is found on arrival.
For goods already in free circulation: file a drawback claim within the customs-set window (typically 3 years EU). Refund of duty paid; VAT recoverable separately via the standard return process.
Supplier ships replacement goods alongside accepting the return; duty + VAT applied to the net difference. Useful when the relationship justifies the goodwill on both sides.
A returns file done right pays for itself many times over.
Send us the consignment + the defect + the supplier; we run the recovery math and file the paperwork.